BAC Return Policy

The return policy for Bergman Auto Craft explains when a purchase is eligible for return, what condition returned items must meet, and which fees and exclusions apply. Please review these terms before arranging a return. This page also points you to BAC for order-specific questions and to general packing guidance if you need to ship an item.

Return policy at a glance

An item purchased within 30 days is returnable only if it is sent freight prepaid and received in saleable condition. Items purchased more than 30 days ago are not returnable. The 30-day period is based on the purchase date, while the condition and prepaid-freight requirements apply to the returned item. These requirements work together: being within the 30-day period alone does not make an item returnable.

A 20% restocking fee applies to returned items. Please consider both the freight cost and restocking fee when reviewing a potential return. If you have a question about the return policy or how it applies to your order, use the Contact Us page to reach Bergman Auto Craft.

Special orders and warranty-service purchases

Special-order items cannot be canceled or returned. For an item purchased to expedite warranty service, the refund is issued upon return of the defective item, less credit card processing fees. These terms address different situations: special orders are excluded from cancellation and return, while expedited warranty-service purchases are refunded when the defective item is returned.

Damaged or defective items

If an item is damaged or defective, call BAC immediately at (516) 384-6438. The policy directs customers to call promptly when either issue occurs. For general packaging tips when shipping an eligible return, review the USPS guide to preparing a package. This external shipping resource does not change Bergman Auto Craft’s return requirements.

Quick return-policy checklist

• Items purchased more than 30 days ago are not returnable.
• Items purchased within 30 days are returnable only if returned freight prepaid and received in saleable condition.
• Returned items are subject to a 20% restocking fee.
• Items purchased to expedite warranty service are refunded upon return of the defective item, less credit card processing fees.
• Special-order items cannot be canceled or returned.
• For damage or defects, call BAC immediately at 516-384-6438.

BERGMAN AUTO CRAFT
516-384-6438
p.bergman@bergmanautocraft.com